Help
Shipping
Straight answers, no padding. Here is exactly how long an order takes, what it costs, and what happens between the moment you check out and the moment the parcel lands.
Rates
What it costs
| Method | Delivery | Cost |
|---|---|---|
| Standard | 8–18 business days after dispatch | Free over $75 — otherwise calculated at checkout |
Rates are calculated at checkout based on your delivery address, so you see the exact figure before you pay. The free-shipping threshold is measured on your order total after discounts and before tax.
After you order
What happens next
- 01
Order confirmation
An email lands within a few minutes with your order number and everything in the order. If it has not arrived in fifteen minutes, check your spam folder before you write to us.
- 02
Picked and packed
Your order is picked, checked against the packing list, and packed in discreet, unbranded outer packaging. Nothing on the box names the product.
- 03
Dispatch and tracking
The moment the carrier scans your parcel, a tracking link is emailed to you automatically. That link is live for the whole journey.
- 04
Delivery
Standard delivery lands in 8 to 18 business days. If tracking has not moved for three business days, write to us and we will chase the carrier ourselves.
Processing time
Orders placed before 12pm ET on a business day are usually picked and packed the same day. Everything else goes out within one to two business days.
Orders placed on a weekend or a public holiday are processed on the next business day. During a launch or a heavy promotion this can stretch by a day — if it does, we will email you rather than let you wonder.
Delivery windows
Once your parcel is with the carrier, standard delivery runs 8 to 18 business days depending on how far it has to travel. In practice most orders are in hand within a week of being placed.
We do not offer next-day or guaranteed-date delivery. If you need something for a specific date, order at least ten days ahead and write to us so we can keep an eye on it.
Free shipping over $75
Every order over $75 ships free within the United States, with no code required. Your bag shows how far you are from the threshold as you add items.
Because the multi-buy discount comes off before the threshold is measured, adding a second piece often costs less than you would expect — and two items usually clear the threshold on their own.
International orders
We currently ship within the United States only, including Alaska, Hawaii and APO/FPO addresses — note that delivery to those addresses can take longer than the standard window.
We are working on international delivery. Join the email list and you will be told when it opens rather than having to check back.
Wrong address?
Write to care@sualta.com with your order number as soon as you notice. If the parcel has not been dispatched we can correct it directly. Once it is with the carrier, the address is fixed and the parcel has to complete its journey or be returned to sender before we can resend it.
Delays, weather and peak season
Carriers slow down around major holidays and during severe weather, and neither is something we can control. What we can control is telling you: if your order is affected, you will get an email from us, not silence.
A parcel marked delivered that has not turned up is worth twenty-four hours of patience — carriers occasionally scan early. If it is still missing after that, contact us and we will open a claim and take it from there.
Still need a hand?
A real person reads every message.
Write to us at care@sualta.com and we will get back to you within 24 hours, Monday through Friday. No bots, no ticket numbers you never hear from again.